18 of 18 people found the following review helpful
Bad Design and Bad Support,
September 5, 2008 Frederick F. Weiner (Detroit Michigan) - See all my reviews
This review is from: SkyCaddie SG4 GPS (Misc.)
I have been using my skycaddie for two seasons. Last month the plug would not screw into the unit and I couldn't charge it. I called tech support and they said that I could either send it back and they would replace it or apply scotch tape to hold the plug in. I opted to send it in. They received it 8/8/08 and as of today 9/5/08 I have not heard from the company. They say I just have to wait my turn. Bad support :sad: and bad design. The connection should not be a small screw that can strip easily. They should consider a re-design with a USB plug. I have found the unit helpful but on our course there are about 4 holes where the distances are 10-15 yards off and the unit occasionally freezes forcing me to reset it by opening the back and removing the battery.
16 of 16 people found the following review helpful
No support if it does not work,
June 8, 2009 J. Craig (Napa CA USA) - See all my reviews
Purchased May 08. When connecting out of the box, the web site wanted to upgrade hand held device (which is a normal process). The update crashed leaving me with an inoperable device and the website not recognizing the device anymore. (Check web search and you will see this is a common problem). I spent two weeks trying to contact customer service at skygolf, but over 6 emails went unanswered and phone calls (and long holds) offered no solution. I am stuck with a device that never worked and no customer service from skygolf or amazon.
15 of 15 people found the following review helpful
poor product - terrible quality and customer service,
July 2, 2008 D Coombs "D Coombs" - See all my reviews
Don't buy SkyCaddie or other SkyGolf Product!
I am on a quest to warn people about SkyGolf / SkyCaddie. I bought an SG4 mainly because of the SD RAM expansion slot which I have several adds saved where it is promised that this slot allows you to save more courses; LIE, the slot does nothing, never did.I have called SkyCaddie about this many times and have been promised a solution over and over. At this point it is too late, there are way too many better technologies on the market. On top of it all I had a terrible time finding and maintaining satellite connections.
uPro is the unit I like best and, after I purchased it, I sent them an e-mail support question and they got back with me within 24 hours - ON A SUNDAY! I waited for weeks and never received promised call-backs from SkyGolf. Their customer support is a joke; I suspect that their business model will not be sustainable since they will soon not be able to charge people $30.00 a year. I believe that...Read more
(33 customer reviews)